ERP integration and information quality: direct and indirect effects

The paper aims at analyzing the relationship between the level of integration of ERP system and perceived information quality, by identifying both direct and indirect effects. In the latter model, the relationship is affected by the presence of the features of information flow. To test the research model, a PLS-SEM analysis was applied to a survey in the Italian setting. Empirical results demonstrated that the level of integration of ERP system positively affects the latent variable (features of information flow). Furthermore, results show that features of information flow positively affect the perceived quality of information. Finally, empirical results demonstrated that the level of integration of ERP systems are able to positively and indirectly affect the information quality perceived by respondents. This effect is possible through the features of information flow. Managers can benefit from this study since they can exploit the optimal level of integration of their ERP systems to enhance the information quality within the firm.