knowledge visualization and emergency in the complex organizations

Knowledge Visualisation (KV) is a discipline that focuses on the collaborative use of interactive graphics to create, integrate and apply knowledge, to support the decision-making process, particularly in emergency contexts during the practice of People Management. This study is of an exploratory and confirmatory nature and helps us to understand how the use of KV has been implemented in complex organisations like university through an empirical analysis. Based on literature review and case study, it has been possible to highlight the role of KV in supporting the decision-making process, even during the COVID-19 pandemic. The decision-maker that is interviewed displayed an awareness of the potential and importance of KV, which has been shown by their use of different tools and bodies with functions related to it.