An innovative platform to manage the access to social and health services for vulnerable people

Healthcare access (HA) is a multi-dimensional concept that includes health services availability and accessibility for the populations. These services should be determined by population healthcare needs, especially for vulnerable populations. Digital healthcare service became more important to facilitate the access to medical care by vulnerable people and by citizens in general. Digital health and technologies have provided many online e-services to address social and healthcare services.In this contribution, we propose the implementation of an innovative platform to support and manage the access to health and social services for vulnerable people. Two different use cases have been proposed to demonstrate the application of this platform to different healthcare contexts. The results shows the benefits of using the platform in terms of request management times and reduction of hospitalization.