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EnglishAbstract. Service systems’ capabilities to generate (positive or negative) externalities and their impact at the societal level has remained under- investigated so far. This study addresses this gap and explores how an innovative organizational architecture based on (i) a network of competent actors, (ii) an (ICT-enabled) platform serving as a network commons and (iii) a shared institutional logic and worldview enables the emergence and evolution of a service ecosystem with strong positive externalities. It was conducted an in-depth longitudinal study (2013-2016) on an ICT-enabled community of IT professionals, aimed to provide unemployed professionals with employment opportunities while also providing small and micro enterprises and non-profit organizations with affordable, high-level IT services. The case-study shows that the presence of non-profit organizations in the service ecosystem strongly influences the service ecosystem’s institutional logic and worldview and facilitates sustainability-oriented self-organizing throughout the ecosystem.
| Titolo: | Service ecosystems for the common good: a case of non-profit network organization |
| Autori: | |
| Data di pubblicazione: | 2017 |
| Abstract: | Abstract. Service systems’ capabilities to generate (positive or negative) externalities and their impact at the societal level has remained under- investigated so far. This study addresses this gap and explores how an innovative organizational architecture based on (i) a network of competent actors, (ii) an (ICT-enabled) platform serving as a network commons and (iii) a shared institutional logic and worldview enables the emergence and evolution of a service ecosystem with strong positive externalities. It was conducted an in-depth longitudinal study (2013-2016) on an ICT-enabled community of IT professionals, aimed to provide unemployed professionals with employment opportunities while also providing small and micro enterprises and non-profit organizations with affordable, high-level IT services. The case-study shows that the presence of non-profit organizations in the service ecosystem strongly influences the service ecosystem’s institutional logic and worldview and facilitates sustainability-oriented self-organizing throughout the ecosystem. |
| Handle: | http://hdl.handle.net/11389/24235 |
| ISBN: | 978-3-319-56925-3 |
| Appare nelle tipologie: | 4.1 Contributo in Atti di convegno |
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