Integrated Information Systems and Information Systems Quality: Prospects for Analysis and Emerging Trends

The paper proposes a general review on Information Systems (IS), about their most critical aspects and their capability to support the management. At first, this study examines the role played by integrated IS, with particular regard to the Enterprise Resource Planning (ERP) and Business Intelligence (BI) systems and to their evolution. Second, the paper provides a definition of IS quality and of the factors that may influence it. Third, the paper illustrates the role of IT/IS governance in maintaining a suitable quality of IS and in preserving its strategic value. At the end, the paper suggests some research propositions which raise some critical issues about IS, highlights some emerging trends in the IS field and proposes some future research avenues.